Shipping policy

Thank you for shopping with adayostyle.shop.

This Shipping Policy explains our standard order processing, delivery estimates, shipping charges, tracking, delivery issues and related procedures.

For shipping assistance:

Email: info@adayostyle.shop

1. Free Standard Shipping

adayostyle.shop provides:

FREE STANDARD SHIPPING ON ALL ORDERS

There is no standard shipping charge for orders qualifying for our normal delivery service.

Any optional premium or alternative delivery method, if introduced, will display its applicable cost before checkout.

2. Standard Delivery Time

Our expected standard delivery timeframe is:

15–20 calendar days after order confirmation.

This timeframe represents the expected overall standard delivery period unless a different timeframe is clearly communicated for a particular product or order.

UK guidance requires distance sellers to tell customers about delivery arrangements, costs and how long delivery will take. Goods generally must be delivered within 30 days unless another delivery period has been agreed.

By displaying the 15–20 calendar-day standard delivery timeframe before purchase, we seek to provide customers with a clear expectation concerning delivery.

3. Order Processing

After an order is successfully submitted, it may undergo:

• Payment authorisation;
• Fraud-prevention screening;
• Order verification;
• Inventory allocation;
• Picking and packing;
• Shipping-label preparation; and
• Transfer to the applicable shipping provider.

Customers may receive an order confirmation by email.

A shipping or tracking notification may be provided after appropriate tracking information becomes available.

4. Calendar Days

References to 15–20 calendar days include weekends and public holidays when counting the estimated period.

However, carrier operations and physical parcel movement may not occur on every calendar day.

Public holidays, severe weather and carrier schedules may therefore affect the actual movement of a parcel.

5. Delivery Estimates

The 15–20 calendar-day period is our standard expected delivery timeframe.

Unless expressly guaranteed at checkout, delivery estimates should not be interpreted as guaranteed appointments.

Nevertheless, where applicable consumer law provides a customer with a remedy because delivery has not occurred within an agreed or legally required period, this policy does not restrict that remedy.

6. Delivery Address

Customers must provide an accurate and complete delivery address during checkout.

This should include all information reasonably required by the carrier, such as:

• Recipient name;
• House or building information;
• Street;
• City or locality;
• Postal code; and
• Any other required delivery information.

We encourage customers to review the address carefully before submitting an order.

7. Address Changes

If you discover an error after ordering, contact us immediately at:

info@adayostyle.shop

We will make reasonable efforts to update the address before dispatch.

However, once a parcel has entered fulfilment or has been transferred to a carrier, it may no longer be possible to modify the destination.

8. Tracking

Where tracking is available, customers may receive tracking details electronically.

Tracking information may require time to become active after a shipping label is created.

A temporary period without carrier scanning does not necessarily mean that a parcel has been lost.

9. Multiple Packages

An order containing multiple products may sometimes be fulfilled in more than one package.

Where this happens:

• Packages may receive separate tracking information;
• Packages may arrive on different dates; and
• One package arriving before another does not necessarily indicate that part of the order is missing.

Customers who remain concerned about an incomplete delivery should contact us.

10. Delivery Delays

Although we aim to deliver orders within the expected timeframe, delays can occasionally occur.

Possible causes include:

• Carrier congestion;
• Severe weather;
• Public holidays;
• Transportation disruption;
• Customs procedures where applicable;
• Security checks;
• Incorrect or incomplete delivery information;
• Local delivery restrictions;
• Unexpected demand;
• Logistics disruption; or
• Other circumstances outside reasonable control.

Where we become aware of a material delay affecting an order, we may communicate available information to the customer.

11. Orders Not Delivered Within the Expected Period

If your order has not arrived after the expected 15–20 calendar-day timeframe, contact:

info@adayostyle.shop

Please include your order number.

We may:

• Review tracking information;
• Contact or coordinate with the shipping provider;
• Confirm delivery information;
• Investigate possible loss; and
• Provide an appropriate solution based on the circumstances.

Nothing in this procedure limits statutory rights concerning late or failed delivery.

12. Lost Parcels

If tracking information or a carrier investigation indicates that a parcel has been lost before delivery, we will review the order and provide an appropriate remedy consistent with applicable consumer law.

We may ask the customer to provide reasonable information to assist the carrier investigation.

Customers will not be required to accept responsibility for a parcel merely because a carrier has misplaced it before valid delivery where applicable law places that responsibility on the seller.

13. Delivered but Not Received

If tracking indicates delivery but you cannot locate your parcel, you should:

• Check the delivery location carefully;
• Check with other members of the household where appropriate;
• Check any safe location reasonably used for deliveries;
• Review carrier delivery information; and
• Contact us promptly if the parcel remains missing.

We may initiate or assist with an investigation.

The outcome will depend on the circumstances and available delivery evidence.

14. Damaged Parcels

If a parcel is visibly damaged when received, please contact:

info@adayostyle.shop

You should provide:

• Your order number;
• A description of the damage; and
• Photographs where reasonably possible.

Where the goods inside are also damaged or defective, our Return and Refund Policy and applicable statutory consumer protections will apply.

15. Incorrect Delivery

If you receive an order that does not correspond to the products you purchased, contact us at:

info@adayostyle.shop

We will review the matter and provide appropriate return, replacement or refund instructions.

16. Refused Deliveries

If a customer refuses delivery without a lawful reason, the parcel may be returned to the relevant fulfilment location.

Where a statutory cancellation right applies, it will be handled consistently with applicable consumer law.

Where the refusal is unrelated to a statutory right and generates avoidable costs, any treatment of those costs will depend on the circumstances and applicable law.

17. Failed Delivery Attempts

A carrier may make one or more delivery attempts.

Depending on the carrier, the parcel may:

• Be reattempted;
• Be held temporarily;
• Be redirected to a collection location; or
• Be returned after unsuccessful delivery attempts.

Customers should follow carrier instructions when reasonable.

18. Incorrect Address Supplied by Customer

Where an inaccurate or incomplete address supplied by the customer prevents delivery, we will attempt to assist where reasonably possible.

If the parcel is returned, additional arrangements may be necessary before reshipment.

This section does not affect liability where an address error was caused by us or a service provider acting on our behalf.

19. Shipping Restrictions

Some products or destinations may be subject to carrier, regulatory or operational restrictions.

If an order cannot reasonably be delivered, we may cancel the affected product or order and refund any amount that the customer is entitled to recover.

20. Customs and Cross-Border Processing

Where an order is fulfilled through an international logistics route, customs or border-processing procedures may affect transportation.

Any duties, taxes or charges that a customer is required to pay will be handled according to the information provided during the transaction and applicable legal requirements.

We will not intentionally introduce undisclosed mandatory delivery charges after checkout.

21. Ownership and Transit Risk

Risk relating to goods during delivery will pass according to applicable consumer law.

Nothing in this Shipping Policy is intended to make the customer responsible for loss or damage occurring during transit earlier than legally permitted.

22. Cancellation During Shipping

If an order has already been dispatched when a customer requests cancellation, it may not be operationally possible to intercept the parcel.

The customer may nevertheless have applicable statutory cancellation and return rights after receiving the goods.

Please refer to our Return and Refund Policy.

23. Contact for Shipping Questions

For all shipping and delivery questions, contact:

adayostyle.shop
Email: info@adayostyle.shop

When contacting us about a delivery, please include the relevant order number so that we can identify the shipment.